Payments and delivery
Below you will find the questions we are asked most often about payment and delivery in the Beesmetic online shop. If you cannot find your answer here, write to us at support@beesmetic.com
- Payment methods
You can pay for your order in the following ways:
- Bank transfer straight to the bank account of Beesmetic d.o.o.
- PayPal
- Payment card, debit or credit (MasterCard, Visa, Visa Electron, BA Maestro)
- Google Pay or Apple Pay
- Cash on delivery
The payment methods available for your country are shown at checkout.
- Dispatch
We make sure every order is prepared and sent out as quickly as possible. Once an order has been placed and paid for, we hand it over to GLS within two working days at the latest. For the fastest processing we recommend paying by card.
If you pay by bank transfer, we dispatch your order once the payment reaches our bank account.
Orders placed on a non-working day or a public holiday are dispatched on the next working day.
Products with a longer delivery time explicitly stated on the website are delivered within that period.
- Delivery and shipping costs
We ship from Slovenia with GLS. Shipping costs by country:
- Slovenia: €3.90 – free on orders over €50
- Austria, Croatia, Belgium, the Netherlands, Luxembourg, Denmark, France, Poland, Slovakia, Finland, Spain, Sweden, Romania, Ireland, Portugal, Cyprus: €6.90 – free on orders over €70
- Czech Republic: €5.90 – free on orders over €70
- Germany: €7.50 – free on orders over €100
- Hungary: €9.00
- Italy: €11.00
- United States, Canada: €33.00 – free on orders over €100
The exact shipping cost for your address is always shown at checkout before you pay.
- Tracking
Once we hand your parcel over to GLS, you receive an e-mail or text message with the parcel number and a link to follow your parcel.
If you chose a GLS parcel locker or parcel shop, GLS lets you know when the parcel arrives. It waits there for a limited time (the pickup deadline is in the GLS message); if it is not collected in time, it is returned to us.