Payments and delivery
Below you will find the questions we are asked most often about payment and delivery in the Beesmetic online shop. If you cannot find your answer here, write to us at rebeka@beesmetic.com
- Payment methods
You can pay for your order in the following ways:
- Bank transfer (UPN form) straight to the bank account of Beesmetic d.o.o.
- PayPal, to the company account (rebeka@beesmetic.com)
- Payment card, debit or credit (MasterCard, Visa, Visa Electron, BA Maestro)
- Google Pay or Apple Pay
- Cash on delivery
- Dispatch
We make sure every order is prepared and sent out as quickly as possible.
Once an order has been placed and paid for, it is handed over to the delivery service (Pošta Slovenije) within two working days at the latest. For the fastest processing we recommend paying by debit or credit card.
If you choose payment by proforma invoice or bank transfer, the goods are dispatched once the payment reaches the company bank account.
Orders placed on a non-working day or a public holiday are dispatched on the next working day.
Products with a longer delivery time explicitly stated on the website are delivered within that period.
- Sending, tracking and collecting parcels
Our parcels are delivered by Pošta Slovenije.
Shipping within Slovenia costs €3.90. On all orders over €50 shipping is free and is applied automatically at checkout.
- Tracking and collecting parcels
Once we have processed your order and handed it over to the delivery service, you can follow your parcel. You will receive a text message at the number you gave when ordering, with a tracking number and a link where you can change the delivery method.
– Redirecting parcels
With the „moj paket – moja izbira“ service from Pošta Slovenije you can redirect your parcel once you receive the text message to:
- Another address – any address in Slovenia.
- Collection at a post office.
- Delivery to a PS parcel locker (24 lockers across Slovenia).
- Delivery to a petrol station (114 Petrol stations).
- Delivery to an agreed spot (terrace/balcony, garage, shed, by the front door …).
- Delivery on a chosen date (three different dates available).
– How do I collect a parcel from a PS parcel locker?
- Redirect the parcel to the PS parcel locker nearest to you.
- Keep an eye on the text and e-mail notifications.
- Collect the parcel using your mobile number or the unique code from the text or e-mail you received. The PS locker can also scan the QR code that comes with the message.
- Pay the cash-on-delivery amount (if required).
- Take your parcel.