Refunds

30-DAY RETURNS

We hope you enjoy our products as much as we enjoyed creating them. If you are not completely happy with your purchase, you can return your Beesmetic product(s) within 30 days of delivery.

Please note that products must be returned unused, undamaged and in their original packaging, which must remain unopened. For health and hygiene reasons we cannot accept returns that do not meet these conditions, so a refund will not be possible. You will also need a receipt or proof of purchase.

Submitting a return request

Click the profile icon in the shop menu, or here: your account.

Log in to your account:

• Enter your e-mail address in the “E-mail address” field and click “Continue”.
• Open the e-mail our shop has sent you and copy the six-digit verification code it contains.
• Go back to the shop and enter the six-digit verification code.
• Click “Request return” next to the order you want to return.
• If your order contains several products, select the ones you want to return.
• Choose a reason for the return and add a note for the shop.
• Click “Request return”.

If your return request is approved and the items need to be sent back, please post them to the company address. Once the product reaches us, you will receive your refund.

Please note that returns must be sent to the following address:
Beesmetic d.o.o.
Skalna ulica 1
8222 Otočec, Slovenia

The cost of returning the products is borne by the customer. Please also choose a suitable cardboard box so that the products are not damaged in transit.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at rebeka@beesmetic.com.

Damage and problems
Please check your order when it arrives and contact us straight away if an item is faulty or damaged, or if you have received the wrong product, so that we can assess the problem and put it right.

Exchanges
The quickest way to get what you want is to return the item you have and, once the return has been accepted, place a separate order for the new product.

14-day cooling-off period in the European Union
Regardless of the above, if the goods are shipped to the European Union you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, the item must be in the same condition in which you received it, unworn or unused, with its labels and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will let you know whether the refund has been approved. If it has, the amount will automatically be refunded to your original payment method within 10 working days. Please remember that it can take some time for your bank or card issuer to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at rebeka@beesmetic.com.