Terms of business

Company information

Beesmetic d.o.o.
Skalna ulica 1
8222 Otočec
Slovenia

Tax number: SI 69206627 (atypical taxable person)
Registration number: 8402884000
IBAN: SI56 0284 3026 3394 368 (Nova Ljubljanska banka)

Email: rebeka@beesmetic.com

The buyer is bound by the terms and conditions in force at the time of purchase (when the online order is placed).

1. General terms and conditions

1.1. The general terms and conditions (hereinafter: the terms) of Beesmetic d.o.o. (hereinafter: the Company) form an integral part of all contracts between the Company and the buyers of its products (hereinafter also: customers) who do business with the Company.

1.2. The provisions of the terms also apply to all offers, proforma invoices, preliminary contracts, legal declarations and other services arising from the business relationship between the Company and the customer.

1.3. Definitions:

• Customer is a natural or legal person in a legal business relationship with the Company, regardless of its legal or corporate form.

• Consumer is any customer who is a natural person and who acquires or uses the Company's goods or services for personal purposes, that is, outside their professional or business activity.

• Offer is a single term for an offer in its various forms, a proforma invoice or another form of proposal to conclude a contract that the Company presents to the customer.

• Contract is a written agreement concluded between the Company and the customer. A concluded contract also includes an offer or proforma invoice that the Company sends to the customer and that the customer accepts or confirms. These terms form an integral part of every contract.

• The subject of the contract may be goods or services offered by the Company, that is, all products in the Company's sales catalogue.

1.4. For notifying the customer about delivery, conclusion, withdrawal from or amendment of the contract, and for all other information, the dispatch principle applies. In practice this means that the day of notification is the date on which the Company sends the notice through the communication channel.

1.5. The Company uses email, ordinary post, the telephone or another means of communication to inform and make arrangements with the customer.

2. Application of the terms and conditions

2.1. These terms take precedence and therefore fully replace any missing, differing or conflicting contractual provisions between the Company and the customer.

2.2. These terms replace any terms and other documents of the customer, unless the Company expressly excludes the application of these terms in writing.

2.3. These terms form an integral part of the contracts concluded between the customer and the Company. By signing a contract or otherwise entering into a contractual relationship, the customer fully agrees to the content of these terms and confirms that they are fully acquainted with it.

2.4. These terms are available at: https://beesmetic.com/pages/pogoji-poslovanja. They may also be inspected at the registered office of Beesmetic d.o.o. (Skalna ulica 1, 8222 Otočec, Slovenia).

2.5. Placing an online order in the shop www.beesmetic.com is deemed to be the signing of a contract between the customer and the Company.

2.6. The Company's terms bind a consumer only if their existence was indicated and the consumer was made aware of them before the contract, proforma invoice, preliminary contract or offer was concluded, or before the online order was placed.

3. Changes to the terms and conditions

3.1. Changes to the terms become binding on the customer on the day the customer becomes aware of them.

3.2. The customer is deemed to have become aware of the changes once they are published at https://beesmetic.com/pages/pogoji-poslovanja and upon confirmation of the order. With this act the customer is informed of the changes and agrees to the published terms.

3.3. Should the customer disagree with a change to the terms, they must submit a written statement of disagreement to the Company within 2 days of receiving notice of the change. If the customer does not submit such a statement within that period, they are deemed to fully agree with the change.

3.4. If the customer states in good time that they do not agree with the amended terms, the Company has the right to withdraw from the contract.

3.5. If these terms conflict with other terms of the Company, the provision that is more specific in the particular case applies.

3.6. The Company and the customer may exclude the application of individual provisions of these terms if those provisions are inconsistent with the provisions of the contract or with the general purpose of the contract.

4. General provisions

4.1. For business to run smoothly, the customer must provide the Company with relevant and up-to-date information that matters for establishing and continuing the business relationship. The customer must also inform the Company in good time of any changes that could affect further cooperation (change of residence or registered office, change of ownership or legal form, insolvency, etc.).

4.2. The Company collects certain personal data of customers. The types of personal data, the purposes of their processing and the legal bases for processing are governed by the Privacy Policy, published at https://beesmetic.com/pages/pravilnik-o-zasebnosti

4.3. The Company must honour all statements about the properties of the goods that are included in the particular offer or contract.

4.4. The Company reserves the right to change the specifications or information referred to in the previous point without prior notice to the customer; specifications and information are binding only if they are set out in the contract.

5. Prices

5.1. The Company reserves the right to change the prices shown on its website without prior notice.

5.2. Prices are binding from the moment the Company sends the customer an email confirming the order. The customer has the right to withdraw from the contract if the price information is incorrect or if prices change while the order is being processed.

5.3. When products are delivered, standard packaging is included in the price of the product; additional transport packaging and delivery costs are charged separately at the price stated at https://beesmetic.com/pages/placila-in-dostava, or at the price agreed between the Company and the customer.

5.4. All prices are in EUR and include VAT.

6. Payment methods

6.1. The Company accepts payment for products and services in the following ways:

– Bank transfer (UPN form) directly to the Company's account

– PayPal, to the Company's account (rebeka@beesmetic.com)

– Payment card (MasterCard, Visa, Visa Electron, BA Maestro) via Stripe Inc.

– Google Pay and Apple Pay

6.2. The security of personal data and payments is the responsibility of the payment service providers. For everything else, the Company uses appropriate technical and organisational measures to ensure the security and confidentiality of personal data and payment information.

7. Issuing invoices

7.1. After the order has been paid successfully, the Company sends the customer an invoice for the ordered goods or service as a PDF document to the email address the customer provided when placing the order on the Company's website.

7.2. Before finally placing the order, the customer must carefully check all the details and specifications of the order. Later complaints and objections regarding errors in issued invoices will not be considered.

8. Ownership

8.1. Unless otherwise agreed in the contract between the Company and the customer, the Company retains ownership, copyright and related rights to all documents that are required or provided in connection with the conclusion and/or performance of the contract.

9. Limitation of liability

9.1. The properties of products, the delivery time or the price may change so quickly that the Company is unable to correct the information in the online shop in time. In such a case the Company offers the customer the option of withdrawing from the order or exchanging the ordered goods.

9.2. Photographs do not guarantee the properties of the goods. The Company strives to provide photographs of the products and services offered that are as accurate and relevant as possible, but all photographs should be treated as illustrative.

9.3. In the event of technical problems or other maintenance work, the Company has the right to temporarily disable access to the website. Customers are informed in an appropriate way about the temporary unavailability of the website and are at the same time offered an alternative way of concluding a contract and making enquiries by email. If technical problems occur, the Company reserves the right to cancel all orders placed on the website during the period of those problems.

9.4. Before visiting the Company's website, the customer must, at their own responsibility, ensure the security of their technical means of accessing the website and the security of their usernames and passwords.

9.5. The Company reserves the right to exceptionally withdraw from carrying out an order in cases where the ordered products are no longer available, where an increased payment risk on the part of the buyer is identified, or where there has been an obvious error in the price list. In all such and similar cases, the customer will be informed immediately of any withdrawal from the contract by the Company.

9.6. The Company reserves the option of withdrawing from the contract if a material mistake is established in accordance with Article 46 of the Slovenian Obligations Code.

10. Handling complaints and resolving disputes

10.1. The law of the Republic of Slovenia applies exclusively to the interpretation of these sales terms or of contracts concluded between the Company and the customer. The contracting parties undertake to resolve all disputes amicably; if all out-of-court avenues for reaching an agreement are exhausted, the competent local court in the Republic of Slovenia, according to the Company's registered office, has jurisdiction.

10.2. In accordance with the legislation, the Company does not recognise any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate under the Slovenian Out-of-Court Settlement of Consumer Disputes Act.

10.3. As a provider of goods and services operating an online shop in the Republic of Slovenia, the Company publishes on its website an electronic link to the platform for online dispute resolution (ODR). The platform is available to consumers at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL This arrangement follows from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

10.4. The Company respects the applicable consumer protection legislation and provides an effective and confidential system for handling complaints. A complaint must be sent in writing to the Company's registered office or to rebeka@beesmetic.com.

10.5. Within 7 working days of receiving a complaint, the Company will confirm receipt and inform the customer about the further course of the complaints procedure.

11. Withdrawal of the Company from the contract

11.1. If the customer breaches the provisions of the contract or of these terms, the Company has the right to withdraw from the contract without further notice to the customer. In such a case the Company returns any amounts paid to the customer's bank account.

11.2. The Company has the right to withdraw from the contract if the customer does not fulfil their obligations, if the customer has provided the Company with untrue information that makes performance of the contract more difficult or impossible, and if the agreed payments under the contract and these terms have not been made.

12. Opinions, ratings and recommendations

12.1. Customers' opinions, ratings and recommendations are a key part of the website and are primarily intended to help buyers make their decision. Opinions are transparent and written by customers who have experience with a particular product. By submitting an opinion, rating or recommendation, the user expressly agrees to the terms of use of their opinion or comment. They allow the Company to publish part or all of the text in all electronic and other media used to communicate with the public, such as emails and posts on social media profiles owned by the Company. The Company also has the right to use the content of the opinion or comment without time limit and for any purpose that is in the Company's business interest, including publication in advertisements or other marketing communications.

12.2. The Company allows any user of the online shop to write an opinion; the Company reviews opinions before final publication. The Company will not publish opinions or contributions that are in any way offensive or inappropriate, or that in the Company's assessment offer no benefit to other users and visitors.

13. User registration

13.1. When placing an order, the buyer may create a user account and thereby become a member of the Beesmetic brand. Purchases can be made by registered members as well as by guests who make a quick purchase. Registration is not a condition for purchasing on the Company's website.

13.2. When registering on the website, the user receives the details used to access the online shop:

13.3. a username, which is the same as the email address provided during registration

13.4. an access password.

13.5. If the user wishes to change their username or password, they can do so in their user profile on the website.

14. Placing an order

14.1. On the SHOP subpage of the website, the user can select a product by clicking the “add to cart” button. The system then displays a notice that the product has been added to the cart successfully. The products added to the cart can be viewed by clicking the icon in the top right-hand corner of the website. From that tab the buyer can continue shopping or move on to payment.

14.2. If the user wishes to remove a particular product or service from the shopping cart, they can open the cart tab and remove the products by clicking the “remove product” button. If the user wishes to add new products or services to the cart, they do so by clicking the “return to shop” button and repeating the process described in the previous article.

14.3. After clicking “Complete purchase”, the site redirects the user to a form with the buyer's details.

14.3.1. To complete the order, the user must fill in all the fields marked as required (first name, surname, email address, address, town, postcode and telephone number). The user must enter relevant and correct details so that the Company can process the order and ensure timely delivery of the products. At this step the form also allows a user account to be created, so that the user's details are already saved for the next order.

14.3.2. If the user holds a coupon or promotional code from the Company, they can use it and enter it in the appropriate field when placing the order.

14.3.3. The user will receive the ordered parcel from the delivery service Pošta Slovenije.

14.3.4. The user can choose between the payment methods listed above.

14.3.5. Before placing the order, the user can check and, if necessary, correct all the selected products that the system lists at the “Complete purchase” step.

14.3.7. The user indicates whether they wish to receive promotional emails from the Company in future.

14.3.8. The user confirms the order by clicking the “Place order” button, thereby undertaking to perform the contract and confirming the obligation to pay. If the order is placed successfully, the system displays the order number.

14.4. All information about the receipt and confirmation of the order and any further instructions are sent to the email address the user provided when placing the online order.

14.5. Beesmetic may call the buyer on their contact telephone number to verify details or to ensure accurate delivery.

14.6. The purchase process for legal entities is exactly the same as for natural persons, except that at the end of the purchase the company name and company tax number are also entered. The payment options are the same.

15. Delivery terms

15.1. For orders within Slovenia, the cost of transport packaging and delivery is €3.90. For orders over €50 there is no charge for transport packaging and delivery.

15.2. There is no charge for transport packaging and delivery when the order is collected in person or when a product is ordered in electronic form.

15.3. The Company delivers throughout Slovenia as well as to other EU countries and some countries outside the EU. Delivery costs differ from country to country.

15.4. Ordered goods for which the order was placed on a working day before 1 p.m. will be dispatched within two days at the latest, provided that payment was made by cash on delivery, PayPal or payment card. If payment is made by proforma invoice or bank transfer, the goods are dispatched once the funds reach the Company's bank account. Ordered goods for which the order was placed on a non-working day or a public holiday will be dispatched on the next working day. Products for which a longer delivery time is expressly stated on the website will be delivered within that period. The Company strives to process and dispatch orders as quickly as possible.

15.5. If a virtual product in electronic form is ordered, it will be sent within a few hours of the payment being received. Such products are sent to the email address given when the order was placed.

15.6. If, for unforeseeable reasons, the Company cannot dispatch the goods within the promised period, it will immediately inform the customer of the change and of all relevant details using the contact details provided.

15.7. The Company is in no case liable for failure to deliver goods for reasons beyond its control.

15.8. If the customer does not receive the ordered goods within the agreed period, they must call on the Company to fulfil its obligation and set an additional period for doing so. If the Company fails to deliver or fulfil its obligation within that additional period, the customer may withdraw from the contract and request a refund of the amounts already paid for the goods.

15.9. The Company is not liable for delay or failure to deliver goods in the event of force majeure in accordance with Article 153 of the Slovenian Obligations Code.

16. Taking delivery of the goods

16.1. The customer must take delivery of the ordered goods no later than 14 days after receiving written notice from the Company.

16.2. Where goods are delivered by partner delivery services, the customer must take delivery in accordance with the terms of business of the delivery service.

17. Promotional codes and discount codes

17.1. The Company's promotional code provides a range of benefits when shopping in the online shop (discounts, gifts with purchase, free delivery, etc.). Promotional codes can be found in various advertisements, emails, physical coupons and other media channels.

17.2. All promotional codes are limited in time; a code can only be used within the period set for that particular code.

17.3. The user can enter and confirm the code in the “Coupon (promotional code)” field when placing the order. Once the code is confirmed successfully, the resulting discount (if the promotional code provides a discount) is automatically deducted from the value of the order and the user pays the remaining balance.

17.4. Only one promotional code can be used per order.

18. Consumer's right to withdraw from the contract

18.1. In accordance with the Consumer Protection Act, the consumer has the right to inform the Company within 14 days of taking delivery of the goods that they are withdrawing from the contract, without having to give a reason for their decision. The period starts on the day after the date on which the goods were received.

18.2. The consumer notifies the seller of withdrawal at rebeka@beesmetic.com or in another way made possible by the Company's other contact details. The consumer must express the withdrawal clearly and unambiguously.

18.3. In the event of withdrawal from the contract, the consumer returns the goods received to the warehouse address Beesmetic d.o.o., Skalna ulica 1, 8222 Otočec. The buyer must return the goods no later than 14 days after notifying the Company of the withdrawal.

18.4. The consumer is liable only for any diminished value of the goods where the diminished value results from handling that is not necessary to establish the nature, characteristics and functioning of the goods. The consumer must return the product in its original packaging. The consumer must return the products to the seller undamaged and in an unchanged quantity, unless the product has been destroyed, damaged or lost, or its quantity has decreased, through no fault of the consumer.

18.5. If the consumer withdraws from the contract, the Company will without delay refund the payments received using the same means of payment as in the original transaction, unless the consumer has expressly requested another means of payment and provided the consumer incurs no costs as a result.

18.6. In the statement of withdrawal from the contract, the consumer must state their personal details (name and contact details). The Company undertakes to refund the purchase price and all other payments no later than 14 days after receiving notice of the withdrawal. The Company reserves the right to withhold the refund until the consumer returns the products received, or until the consumer provides proof that the products have actually been sent back to the Company.

18.7. The only cost borne by the consumer in connection with withdrawal from the contract is the cost of returning the goods.

18.8. The consumer does not have the right to withdraw from an order in the cases set out in the fifth paragraph of Article 43.č of the Slovenian Consumer Protection Act.

18.9. If a promotional discount code was used when the order was placed, the consumer receives the discount back in the form of a new promotional code when withdrawing from the contract. Only the amount actually paid is refunded to the consumer.

20. Liability for material and legal defects

19.1. The Company is liable for material defects that the goods had at the time when the risk of accidental destruction or damage passed to the customer. As a rule, this moment occurs when the goods are taken over.

19.2. The seller is also liable for those material defects that appear after the risk has passed to the buyer, if they are the result of a cause that existed before that. An insignificant material defect is not taken into account.

19.3. The provisions set out in Articles 37 to 40 of the Slovenian Consumer Protection Act apply to the rights and obligations arising from material defects.

20. Legal notice

20.1. The Beesmetic online shop (https://beesmetic.com/) and all the information on it, the product images and the graphic and video elements on the website are protected by the Copyright and Related Rights Act in force in the Republic of Slovenia and by all legislation at European Union level.

20.2. Any copying, distribution, reproduction, making available to the public, adaptation, rental and/or dissemination of any of the said content (whether in part or in full) may not be reproduced or used without prior written permission.

21. Statement regarding claims in product descriptions

21.1. All information on the pages of the Company's online shop is for information purposes only and is in no way intended as a substitute for the advice of a doctor or other healthcare professional.

21.2. The products and the claims about individual products in this online shop have not been evaluated by state institutions and are not intended to treat or prevent disease.

These terms and conditions of the Company are valid from 22 July 2022 until they are revoked or until new general terms and conditions of Beesmetic d.o.o. are adopted.