Terms of business
Company information
Beesmetic doo
Skalna Street 1
8222 Otočec
Slovenia
Tax number:: SI 69206627 (atypical taxpayer)
Registration number: 8402884000
IBAN: SI56 0284 3026 3394 368 (Nova Ljubljana Bank)
Email: rebeka@beesmetic.com
The buyer is bound by the general terms and conditions that are valid at the time of purchase (submission of an online order).
1. General terms and conditions
1.1. The General Terms and Conditions (hereinafter referred to as the General Terms and Conditions) of Beesmetic doo (hereinafter referred to as the Company) are an integral part of all contracts between the Company and product buyers (hereinafter also referred to as: customers) who do business with the Company.
1.2. The provisions of the general terms and conditions also apply to all offers, invoices, preliminary contracts, legal and business statements and other services arising from business between the Company and the client.
1.3. Use of terms:
- Customer is a natural or legal person who is in a legal business relationship with the Company, regardless of its legal or status form.
- Consumer is any customer who is a natural person and acquires or uses the Company's goods or services for personal purposes or for purposes outside their professional or gainful activity.
- Offer is a uniform term for an offer in various forms, a pro forma invoice or other form of proposal for concluding a contract, which the Company offers to the client.
- Contract is an agreement in writing concluded between the Company and the client. The concluded contract also includes an offer or pro forma invoice sent by the Company to the client and accepted or confirmed by the client. The general terms and conditions in question are an integral part of each contract.
- Subject of the contract It can be goods or services offered by the Company, or it can be all products from the Company's sales catalog.
1.4. The transmission theory applies to informing the customer about the delivery, conclusion, termination or amendment of the contract and all other information. In practice, this means that the date of notification to the customer is considered the date on which the Company sends the notification via the communication medium.
1.5. The Company uses e-mail, regular mail, telephone or other means of communication for informing and negotiating with the Customer.
2. Application of the general terms and conditions
2.1. The general terms and conditions in question take precedence, i.e. they fully replace any missing, different and conflicting contractual provisions between the Company and the customer.
2.2. The present general terms and conditions replace any general terms and conditions and other documents of the customer, unless the Company expressly excludes the application of the present general terms and conditions in writing.
2.3. The general terms and conditions in question constitute an integral part of the contracts concluded between the client and the Company. By signing the contract or otherwise entering into a contractual relationship, the client fully agrees with the content of the general terms and conditions in question and confirms that he or she is fully aware of the content of the general terms and conditions in question.
2.4. The general terms and conditions are available at the following link: https://beesmetic.com/pages/pogoji-poslovanja . The general terms and conditions can also be viewed at the headquarters of Beesmetic doo (Skalna ulica 1, 8222 Otočec, Slovenia).
2.5. Placing an online order in the store www.beesmetic.com is considered as the signing of a contract between the client and the Company.
2.6. The Company's general terms and conditions are binding on the consumer only if their existence was indicated and the consumer was warned of them before concluding a contract, pro forma invoice, preliminary contract, offer or before placing an online order.
3. Changes to the general terms and conditions
3.1. Changes to the general terms and conditions become binding on the customer on the day they become aware of them.
3.2. The customer is deemed to be aware of the changes when the changes are published on the website https://beesmetic.com/pages/pogoji-poslovanja and upon confirmation of the order. By doing so, the customer is aware of the changes and agrees to the published general terms and conditions.
3.3. In the event of any disagreement with the change to the general terms and conditions, Stanka is obliged to provide the Company with a written statement of disagreement within 2 days of receiving the notification of the change. If the customer does not submit a statement of disagreement within the specified period, it is deemed that he/she fully agrees with the change.
3.4. If the customer makes a timely declaration that he does not agree with the amended terms and conditions, the Company has the right to withdraw from the contract.
3.5. In the event that the general terms and conditions in question conflict with other general terms and conditions of the Company, the provision that is more specific in the specific case shall apply.
3.6. The Company and the Customer may exclude the application of individual provisions of the General Terms and Conditions if these provisions are inconsistent with the provisions of the contract or with the general purpose of the contract.
4. General provisions
4.1. For smooth operations, the Client is obliged to provide the Company with relevant and up-to-date information that is important for the establishment and continuation of the business relationship. The Client must also inform the Company in a timely manner of any changes that could affect further operations (change of residence or registered office, change of ownership or legal form, insolvency, etc.).
4.2. The Company collects certain personal data of its customers. The types of personal data, the purposes of their processing and the legal basis for processing are governed by the Privacy Policy document, which is published on the website: https://beesmetic.com/pages/pravilnik-o-zasebnosti
4.3. The company is obliged to comply with all statements regarding the properties of the goods included in the specific offer or contract.
4.4. The company reserves the right to change the specifications or information from the previous point without prior notice to the customer, and the specifications and information are binding only if they are specified in the contract.
5. Prices
5.1. The Company reserves the right to change the prices displayed on the Company's website without prior notice.
5.2. Prices are binding from the moment the Company sends the customer an e-mail confirming the order. The customer has the right to withdraw from the contract if the price information is incorrect or if the prices change during the processing of the order.
5.3. In the case of product delivery, standard packaging is included in the product price, and additional transport packaging and order delivery costs are charged by the Company at the price listed on the website https://beesmetic.com/pages/placila-in-dostava , or at the price agreed upon between the Company and the customer.
5.4. All prices are expressed in EUR and include VAT.
6. Payment methods
6.1. The Company allows payment for products and services in the following ways:
– Payment via UPN form directly to the Company's transaction account
– Payment via PayPal to the Company's account (rebeka@beesmetic.com)
– Payment by credit card ((MasterCard, Visa, Visa Electron, BA Maestro) via Stripe Inc.
– Payment via Google Pay and Apple Pay
6.2. The security of personal data and payments is the responsibility of payment service providers. For everything else, the Company uses appropriate technical and organizational means to ensure the security and confidentiality of personal data and payment information.
7. Invoicing
7.1. After successful payment of the order, the Company sends the customer an invoice for the ordered goods or services in the form of a PDF document to the email address provided by the customer when placing the order on the Company's website.
7.2. The customer is obliged to carefully review all the information and specifications of the order before final submission of the order. Later complaints and objections regarding irregularities in the issued invoices will not be taken into account.
8. Ownership
8.1. Unless otherwise agreed in the contract between the Company and the client, the Company shall acquire ownership, copyright and related rights in all documents that are necessary or provided in connection with the conclusion and/or execution of the contract.
9. Limitation of liability
9.1. Product features, delivery time or price may change so quickly that the Company is unable to correct the data in the online store. In such a case, the Company gives the Customer the option to cancel the order or exchange the ordered goods.
9.2. Photographs do not guarantee the properties of the goods. The Company strives to provide as accurate and relevant photographs of the products and services offered as possible, but all photographs should be taken as symbolic.
9.3. In the event of technical problems or other maintenance work, the Company has the right to temporarily disable access to the website. Customers are informed in an appropriate manner about the temporary downtime of the website, and at the same time they are provided with an alternative method for establishing a contract and making inquiries via e-mail. In the event of technical problems, the Company reserves the right to cancel all orders placed on the website during the period of technical problems.
9.4. Before visiting the Company's website, the Customer must, at its own risk, ensure the security of its technical means of access to the website and the security of usernames and passwords on the website.
9.5. The Company reserves the right to exceptionally withdraw from the execution of the order in cases where the ordered products are no longer available, if an increased payment risk of the buyer is identified, or if there is an obvious error in the price list. In all such and similar cases, the customer will be immediately informed of any withdrawal from the contract by the Company.
9.6. The company reserves the right to withdraw from the contract if a material error is found in accordance with Article 46 of the Code of Obligations.
10. Handling complaints and resolving disputes
10.1. The interpretation of these terms of sale or contracts concluded between the Company and the customer shall be governed exclusively by the law of the Republic of Slovenia. The contracting parties undertake to resolve all disputes amicably, and in the event that all extrajudicial means of reaching an agreement have been exhausted, the competent court in the Republic of Slovenia with jurisdiction over the registered office of the Company shall have jurisdiction to resolve the dispute.
10.2. In accordance with the legal regulations, the Company does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act.
10.3. The provider, who, as a provider of goods and services, enables online shopping in the territory of the Republic of Slovenia, publishes an electronic link to the platform for online consumer dispute resolution (SRPS) on its website. The platform is available to consumers at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL The aforementioned regulation stems from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
10.4. The company complies with applicable consumer protection legislation. The company provides an efficient and confidential complaints handling system. In the event of a complaint, it must be sent in writing to the company's headquarters or to the e-mail address rebeka@beesmetic.com.
10.5. The company will acknowledge receipt of the complaint to the client within 7 working days of receipt and inform the client about the further course of the complaint procedure.
11. Withdrawal of the Company from the contract
11.1. In the event of a breach of the provisions of the contract or these general terms and conditions by the Client, the Company has the right to withdraw from the contract without further notice to the Client. In such a case, the Company shall return any amounts paid to the Client's transaction account.
11.2. The Company has the right to withdraw from the contract if the Customer fails to fulfill its obligations, if the Customer has provided the Company with false information that makes it difficult or impossible to fulfill the contract, and if the agreed obligations have not been paid in accordance with the contract and these general terms and conditions.
12. Opinions, ratings and recommendations
12.1. Customer reviews, ratings and recommendations are a key part of the website and are primarily intended for customers to make their purchasing decisions easier. Reviews are transparent and written by customers who have experience with a particular product. By submitting an opinion, rating or recommendation, the user expressly agrees to the terms of use of his opinion or comment. The Company is permitted to publish part or all of the text in all electronic and other media of communication with the public, such as e-mails and posts on social media profiles owned by the Company. The Company also has the right to use the content of the opinion or comment indefinitely and for any purpose that is in the business interest of the Company, including publication in advertisements or other marketing communications.
12.2. The Company allows any user of the online store to write an opinion, which the Company reviews before final publication. The Company will not publish opinions or contributions that are in any way offensive, inappropriate or that, in the opinion of the Company, do not provide benefits to other users and visitors.
13. User registration
13.1. When placing an order, the Buyer has the option of creating a user account, which will make them a member of the Beesmetic brand. The option to purchase is available to registered members, as well as to guests who make a quick purchase. Registration is not a condition for purchasing on the Company's website.
13.2. When registering as a user on the website, the user obtains the following data to access the online store:
13.3. username, which is the same as the email address provided by the user during the registration process
13.4. access password.
13.5. If the user wishes to change their username or password, they can do so in their user profile on the website.
14. Order submission process
14.1. On the subpage of the website called STORE, the user has the option to select a product by clicking on the “add to cart” button. The system then issues a notification about the successful addition of the product to the cart. You can view the added products in the cart by clicking on the icon in the upper right corner of the website. From this tab, the buyer can continue their shopping or proceed to the payment process.
14.2. If the user wants to remove a specific product or service from the shopping cart, they can access the products in the cart tab and remove the desired products by clicking on the “remove product” button. If the user wants to add new products or services to the cart, they do so by clicking on the “return to store” button and repeating the procedure from the transitional article.
14.3. After clicking "Complete purchase", the page redirects the user to a form with the buyer's or subscriber's data.
14.3.1. To complete an order, the user is obliged to fill in all fields marked as mandatory (name, surname, e-mail address, address, city, postal code and telephone number). The user must enter relevant and correct data so that the Company can process the order and ensure timely delivery of the products. The form in this step allows the creation of a user account and the user's data is already saved for the next order.
14.3.2. If the user is the holder of a coupon or promotional code of the Company, he/she may use it and indicate it in the appropriate field when placing an order.
14.3.3. The user will receive the ordered package from the delivery service Pošta Slovenije.
14.3.4. The user can choose between the above payment methods.
14.3.5. Before placing an order, the user can check and, if necessary, correct all selected products that the system displays in the "Complete purchase" step.
14.3.7. The User shall appropriately indicate whether he/she wishes to receive promotional e-mails from the Company in the future.
14.3.8. The user confirms the order by clicking on the "Submit order" button, thereby committing to the fulfillment of the contract and confirming that he is obligated to pay. If the order is successfully submitted, the system displays the order number.
14.4. The user will receive all information about the receipt and confirmation of the order and any further instructions to the email address provided when placing the online order.
14.5. Beesmetic may call the customer on their contact telephone number to verify data or to ensure the accuracy of delivery.
14.6. The purchase process for legal entities is exactly the same as for natural persons, except that at the end of the purchase, the company name and company tax number must be entered. The payment options are also the same.
15. Delivery terms
15.1. For orders (within Slovenia) the cost of transport packaging and delivery is €3.80. In the case of orders over €50, there are no transport packaging and delivery costs.
15.2. In the case of personal collection of the order item or in the case of ordering the product in electronic form, there are no transport packaging and delivery costs.
15.3. The company delivers throughout Slovenia, as well as to other EU countries and some countries outside the EU. Delivery costs vary between countries.
15.4. Ordered goods for which the order was placed on a weekday by 1 p.m. will be shipped within two days at the latest if the payment methods of cash on delivery, PayPal or payment card were used. In the case of payment methods of payment by pro forma invoice or bank transfer, the goods will be shipped after the funds have been received in the Company's bank account. Ordered goods for which the order was placed on a non-working day or holiday will be shipped on the first following business day. Products for which a longer delivery time is explicitly stated on the website will be delivered within the latter period. The Company strives to process and ship placed orders in the shortest possible time.
15.5. In the event of an order for a virtual product in electronic form, such product will be sent within a few hours after receipt of payment. Such products will be sent to the email address provided when placing the order.
15.6. In the event that the Company is unable to ship the goods within the promised deadline due to unforeseen reasons, it shall immediately notify the customer of such change and all relevant information via the contact details provided.
15.7. The company is under no circumstances liable for non-delivery of goods for reasons beyond its control.
15.8. In the event that the customer does not receive the ordered goods within the agreed period, he must request the Company to fulfill the obligation and set an additional deadline for fulfilling the obligation. If the Company fails to deliver or fulfill the obligation within the additional period, the customer may withdraw from the concluded contract and request a refund of the amounts already paid for the purchase of the goods.
15.9. The company is not liable for delay or non-delivery of goods in the event of force majeure in accordance with Article 153 of the Code of Obligations.
16. Acceptance of goods
16.1. The customer is obliged to take delivery of the ordered goods no later than 14 days after receiving written notification from the Company.
16.2. In the case of delivery of goods via partner delivery services, the customer is obliged to accept the goods in accordance with the terms and conditions of the delivery service.
17. Promotional codes or discount codes
17.1. The Company's promotional code provides numerous benefits when shopping within the online store (discounts, gifts with purchase, free shipping, etc.). Promotional codes can be found in various advertisements, e-mails, physical coupons and other media channels.
17.2. All promotional codes are time-limited; the code can only be used within the time period specified for the individual code.
17.3. The user can enter and confirm the code in the "Coupon (promotional code)" field during the order submission process. Once the code is successfully confirmed, the resulting discount value (if the promotional code allows a discount) is automatically deducted from the order value, and the user must pay the difference up to the total order value.
17.4. Only one promotional code can be used at a time when placing a single order.
18. Consumer's right to withdraw from the contract
18.1. In accordance with the Consumer Protection Act, the consumer has the right to notify the Company of his withdrawal from the contract within 14 days of receipt of the goods, without having to state a reason for his decision. The period begins one day after the date of receipt of the goods.
18.2. The consumer shall notify the seller of the withdrawal from the contract to the e-mail address rebeka@beesmetic.com or in another manner enabled by the Company's other contact details. The consumer must express the withdrawal from the contract clearly and unambiguously.
18.3. In the event of withdrawal from the contract, the consumer shall return the received goods to the warehouse address of Beesmetic doo, Skalna ulica 1, 8222 Otočec. The buyer must return the goods to the company no later than 14 days after notifying the company of the withdrawal from the order.
18.4. The consumer is only liable for any diminished value of the goods if the diminished value is the result of handling that is not strictly necessary to establish the nature, characteristics and functioning of the goods. The consumer must return the product in its original packaging. The consumer must return the products to the seller undamaged and in the same quantity, unless the product is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer.
18.5. If the consumer withdraws from the contract, the company shall refund the payments received without delay using the same payment method used in the original transaction, unless the consumer has explicitly requested the use of another payment method and the consumer does not incur any costs as a result.
18.6. When declaring withdrawal from the contract, the consumer must provide his/her personal data (personal name and contact details). The Company undertakes to refund the purchase price and all other payments no later than 14 days after receiving the notification of withdrawal. The Company reserves the right to withhold the refund until the consumer returns the received products or until the consumer provides evidence that he/she has actually sent the products back to the Company.
18.7. The only cost borne by the consumer in connection with withdrawal from the contract is the cost of returning the goods.
18.8. The consumer does not have the right to withdraw from the order in the cases specified in paragraph 5 of Article 43.č of the Consumer Protection Act.
18.9. If a promotional discount code was used when placing an order, the discount will be returned to the consumer in the form of a new promotional code in the event of withdrawal from the contract. The consumer will only be refunded the amount paid.
20. Liability for factual and legal errors
19.1. The company is liable for material defects in the goods when the risk of accidental destruction or damage has passed to the customer. This point in time usually occurs upon receipt of the goods.
19.2. The seller is also liable for those material defects that become apparent after the risk has passed to the buyer, if they are the result of a cause that already existed before that. A minor material defect is not taken into account.
19.3. The provisions set out in Articles 37 to 40 of the Consumer Protection Act shall apply to rights and obligations arising from material defects.
20. Legal notice
20.1. The Beesmetic online store (https://beesmetic.com/) and all data on it, images of items, graphic and video elements on the website are protected by the Copyright and Related Rights Act in force in the Republic of Slovenia and by all legal legislation at the level of the European Union.
20.2. Any copying, distribution, reproduction, making available to the public, modification, rental, and/or dissemination of any of the aforementioned content (whether in part or in whole) is not permitted without prior written permission.
21. Statement regarding claims in product descriptions
21.1. All information on the Company's online store pages is for informational purposes only and is in no way intended as a substitute for advice from a doctor or other healthcare professional.
21.2. The products and claims about individual products on this online store have not been evaluated by government institutions and are not intended to treat or prevent disease.
These general terms and conditions of the company are valid from 22.7.2022 until their cancellation or until the acceptance of new general terms and conditions of sale of the company Beesmetic doo